You can also install the game on a different device to play from the beginning. Then one of our agents will contact you to confirm the complete deletion of all data. Write your request for the complete deletion of your personal data, making sure you're using the same email address and name you used before, and tap Submit.ģ. Open the in-game Settings menu and tap Report an issue.Ģ. Then one of our agents will contact you to confirm the complete deletion of all data.ġ. Choose the Town Progress category, then tap Data Deletion category.Ħ. If this happens, then you need to select I still have questions.ĥ. You may be offered to read several articles. Write your request to have your personal data or data received from third parties/platforms completely deleted, then tap Send.Ĥ. Wait for the chat icon in the lower right corner and open it.ģ. Open the in-game Settings menu and tap Help and Support.Ģ. We may either delete your game progress or delete your personal data under the General Data Protection Regulation (GDPR).ġ. Provide the relevant information, tap Send, and pick the appropriate category to reset your progress. Tap No, then tap Contact Us to start a conversation.Ĥ. At the bottom of the screen, you'll see "Was this helpful?". Choose the relevant article from the Game Progress topics.ģ. Open Settings and select Help and Support.Ģ. If you want to start the game over on your current device, please contact our Customer Support through the game:ġ.
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